FAQ FAQ

Why soy?
Soy wax is a renewable resource, produced from natural U.S. grown soybeans, whereas paraffin candles are produced from petroleum. Soy wax is environmentally friendly and has been shown to be approximately 90% cleaner burning than paraffin. Soy wax burns cooler than paraffin and with the proper care, can result in a longer lasting candle.  Using soy wax also supports the American farmer.

Do your candles come in different colors?

We've chosen to eliminate the use of dyes in our candle line. We prefer to keep the candles as natural as possible.  Aside from custom candles, which can be made to match your décor or event theme, our candles are soft and opaque in appearance and generally creamy white to yellow in color. The color differences are due to the oils that were used in creating the scent.

I noticed some wet looking spots on the side of the jar.  Is there something wrong with my candle?

You may notice some wet looking spots on your candle where the wax has adhered to the surface of the glass jar. This is a natural characteristic of soy wax. It is called "frosting" and it is caused by temperature variations which cause the soy wax to expand and contract.  These spots will change over time due to room conditions and the burning of your soy candle.  They in no way affect the quality or burn of your soy candle.

Why is my candle leaving wax on the sides of the container as I burn it?

This is called "tunneling". It is caused when the first burn of the candle was extinguished before a full melt pool was achieved. To get a full melt pool on any candle, it should be burned long enough so that the melted wax goes to the glass edge on all sides. This can take up to 4 hours.  Most waxes have a "memory", and if a candle is extinguished before a full melt pool is achieved on the first burn, the subsequent melt pools will not go past this first burn ring.

If your candle is not allowed to burn long enough to melt to the glass edge and starts to tunnel, you can correct it by allowing the candle to burn long enough to melt the entire surface on the subsequent use.  This may take longer than the initial 4 hour maximum suggested. 

There seems to be a white residue on the top of the candle and/or side of the jar.  What is this?

Occasionally you will notice a white residue on the top or sides of our candles.  This can be caused by adding a bit too much fragrance for the wax to hold.  Please remember that each candle is hand blended and hand poured and these irregularities are proof of their authenticity.  This will not affect the quality or burn of your soy candle.

I've noticed some black soot around the tops of the jars. Aren't soy candles soot free?
Some candle manufacturers claim that their all natural wax candles are "soot free", this is simply not true. No candle can be "soot free", but natural wax candles do have significantly less soot. By following our burning tips, you should eliminate any excessive black soot you are seeing.

How do I go about doing private labels?

Private label candles are a great way to promote your business.  We work with a variety of clients including retail, salons, spas, real estate, wedding planners, corporate and fundraisers.  Contact us to discuss details and minimum orders.

My organization is looking for a new way to raise money. How do I do a candle fundraiser?

Lumière Lauren is dedicated to helping youth groups, schools and charities raise money by providing a spectacular product line. Your friends and families will want more product every year!  Check out the information page regarding fundraising and "How it works" and contact us to sign up!

Do you sell wholesale?

Yes! Please contact us for more information and minimums. We look forward to creating a business relationship with you!

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